ABOUT
Designing thoughtful experiences. Building better products.
I’m a Senior Product Designer who enjoys making complex problems easier to understand—and turning them into useful, accessible digital experiences.
I work at the intersection of user needs, business goals, and technical realities, bringing clarity to ambiguous problems and helping teams move from ideas to thoughtful, shippable solutions. My approach combines systems thinking, strong visual craft, and close collaboration with the people building and using the product.
Currently, I’m designing at MDLIVE where I help patients access care and manage their health through digital experiences. Previously, I was at Nextpoint, designing technology for legal professionals.
Before moving into product design, I worked across technical support, project management, digital marketing, and education reform. Those experiences gave me a broader perspective on how people interact with technology, how organizations operate, and what it takes to bring different stakeholders together around a shared goal.
Outside of work
When I’m not designing, I’m probably running, harmonizing to a pop song, making something with my hands, or looking for a really good slice of pizza. 🍕
I enjoy exploring different creative techniques as a hobbyist, and I’m always happy to talk about a good book, a new creative obsession, or where to find the best pizza.
How I approach design
Start with the right problem.
Good design begins with understanding what people need and why it matters. I look beyond the initial request to uncover the underlying problem, challenge assumptions, and help teams focus on opportunities that create meaningful value.
Make complexity feel simple.
I enjoy untangling complicated workflows and translating them into clear, intuitive experiences. That means balancing usability and visual craft with the operational, technical, and business realities of building a product.
Make collaboration part of the craft.
The best solutions rarely come from working in isolation. I value open conversations, thoughtful questions, constructive feedback, and bringing different perspectives together to make better decisions.
Stay curious. Keep getting better.
I see design as an ongoing process of learning. Research, experimentation, feedback, and even a solution that doesn’t work as expected are opportunities to challenge assumptions and improve the outcome.
RÉSUMÉ
Charlie Weber
Senior Product Designer
EXPERIENCE
MD Live by Evernorth
Philadelphia, PA
Senior Product Designer · DEC 2024 – PRESENT / Product Designer · AUG 2021 – DEC 2024
Lead design of core patient experiences across web, iOS, and Android applications, including an asynchronous urgent care service that acquired over 30,000 new patients in 2024.
Lead redesign strategy for patient experience dashboard by spearheading research and customer journey mapping and designing onboarding features that resulted in an 8% increase in new bookings.
Lead accessibility audit of applications, creating a roadmap to achieve WCAG Level AA conformance.
Mentor junior designers on fostering cross-functional collaboration with product stakeholders, best practices to measure design success with KPIs, and technical design capabilities.
Nextpoint
Chicago, IL
Product Designer · JUL 2020 – AUG 2021
Led redesign of the eDiscovery product’s core document review and legal coding experience, resulting in a 15% decrease in time spent on case review.
Consulted with executive stakeholders and cross-functional partners to create a user research practice, ensuring product and design decisions are informed by data.
Illinois Action for Children
Chicago, IL
Marketing & Design Manager · MAR 2019 – JUL 2020
Led digital and direct mail marketing strategy and execution, collaborating with cross-functional teams to concept and develop interactive solutions and increasing donor engagement by 11%.
Co-led organizational rebrand, creating design deliverables for multiple marketing channels, ensuring design consistency with the new brand identity.
Braintree Payments
Chicago, IL
Technical Support Specialist · SEP 2016 – MAR 2019
Facilitated Braintree integration for 300+ e-commerce merchants, enhancing their payment processing efficiency and boosting their revenue with payment technology service.
Prior to entering roles in technology and digital product design, I spent time as a Project Manager at INXPO, and as an AmeriCorps member with City Year Chicago.
SKILLS
Design: UI & Interaction Design • Visual Design • User Research • Usability Testing • A/B Testing • Design Systems • Data Analysis • Prototyping • Design Thinking • Web Accessibility & WCAG • HTML & CSS
Tools: Figma • Adobe Creative Cloud • Mural • UserZoom • Jira • Confluence • HotJar • Google Forms
EDUCATION
DesignLab
Certificate, UX Academy / SEP 2019 – APR 2020
School of the Art Institute of Chicago
Certificate, Graphic Design / JAN 2018 – DEC 2019
Kalamazoo College
B.A., Human Development, Mathematics / SEP 2009 – JUN 2013
Made with care. And a little mischief.